IT  2023-01-12 11:39:47


£30000 – £37000/annum Hybrid + Holiday + Pension

Aylesbury, Buckinghamshire

IT Service Desk Team Leader
£30,000 – £37,000 + 20% Bonus + Holidays + Life Insurance

An amazing opportunity for an established IT Support Team Leader to develop in an established and growing company, where you will be responsible for overseeing the IT Support teams day to day responsibilities and providing an excellent level of service to the organisation.

The company are market leading on the service they provide and are well established. They currently have offices located in Edinburgh and Cambridge too, so would be open to candidates from these locations as well.

In this role you will be responsible for managing the IT team and being able to get involved with hands on tasks. The role will include getting involved with 1st Line and 2nd Line desktop support to users both remotely and onsite. You will help with troubleshooting systems and network problem, get involved with configuring and installing new PCs laptops, smartphones, and other hardware when necessary. You will have flexibility with the role to work from home or at any of the locations of the offices. (Aylesbury, Edinburgh, Cambridge)

The ideal candidate will have experience as an IT Team Leader as well as being able to get hands on and technical when needed. You will have a good knowledge supporting Windows Operating Systems, Active Directory, and Office 365. Have profound knowledge of networking such as DNS, DHCP, cabling and switches.

A fantastic opportunity to be able to use your senior experience on developing the service desk team, work with an established company and further your IT career with the company continuously expanding.

The person:

2+ years of IT leadership experience
Strong knowledge of Office 365, Microsoft Operating system, Server, and networking experience DNS, DHCP, switches and cabling
Previous experience in managing a team and being the escalation point for the service desk team
Be able to provide 1st Line and 2nd Line support

The role:

Overseeing service desk escalations and ensuring tickets are picked up according to SLAs and KPIs, acting as the technical escalation point for the service desk team
Assisting in maintaining the company IT network infrastructure, telecoms systems and other peripherals
Helping the management team with IT projects
Assist with reviewing technologies that might aid the business


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