Customer Services  2023-04-25 14:42:38


Aylesbury, Buckinghamshire, United Kingdom

Agria Pet Insurance has a fantastic opportunity for a Telephone Sales Agent to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office (fully remote working considered). You will join us on a full time, permanent basis, working 36 hours and in return, you will receive a competitive salary.

Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.

About the role:

As our Telephone Sales Agent, you will contact our database of new pet owners and gain their continued custom, providing them with peace of mind and the best possible care and protection for their pets.

Responsibilities as our Telephone Sales Agent will include:

Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products

Making outbound calls to offer insurance quotations to existing customers and other warm leads

Making accurate, rapid cost calculations and providing customers with quotations

Ensuring customers are provided with the information they need to make an informed decision and purchase

Identifying customers’ needs, highlighting product features and benefits of policies

Maintaining customer records and take telephone payments in compliance with security protocols

Utilising skills gained learnt in training, closing sales using a consultative and confident approach

Regularly achieving sales, service and productivity targets

Responding to and following up sales and/ or service enquiries using appropriate methods of communication

Ensuring existing information held is accurate and up-to-date

Ensuring that you maintain an up-to-date knowledge of our products, processes and industry developments

Ensuring all company and departmental policies and procedures are adhered too at all times

Carrying out additional duties as requested by management to meet business requirement

Attending training, meetings and company events

Complying with Health and Safety policies and procedures

Key Skills & Attributes of our Telephone Sales Agent:

Effective questioning and listening skills

Good organisational and interpersonal skills

Ability to work under pressure and to tight deadlines

Computer literate (MS Office) with keyboard skills

Precise comprehension and ability to communicate clearly in both verbal and written form

Ability to work to agreed performance targets

Ability to work independently and as part of a team

Wants to take ownership using own by use Initiative and problem solving

Have enthusiasm and positive mental attitude

Be open to learning new things and be a fast learner

Can cope well under pressure

Have determination and perseverance

Have a smart approach to persuasion and negotiation

Desirable Qualifications & Experience:

Educated to GSCE level or equivalent

Proven successful background in a sales and customer focused environment

The ability and determination to consistently over achieve on productivity targets

A creative, dynamic and smart approach to inbound and outbound sales

Competent in handling and working through customer objections

Strong negotiation and persuasion skills

Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business

To have a genuine interest in the health and wellbeing of animals

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Telephone Sales Agent – we'd like to hear from you!

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law


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