Customer Services 2023-04-25 14:42:38
Permanent
Aylesbury, Buckinghamshire, United Kingdom
Agria Pet Insurance has a fantastic opportunity for a Telephone Sales Agent to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office (fully remote working considered). You will join us on a full time, permanent basis, working 36 hours and in return, you will receive a competitive salary.
Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.
About the role:
As our Telephone Sales Agent, you will contact our database of new pet owners and gain their continued custom, providing them with peace of mind and the best possible care and protection for their pets.
Responsibilities as our Telephone Sales Agent will include:
Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products
Making outbound calls to offer insurance quotations to existing customers and other warm leads
Making accurate, rapid cost calculations and providing customers with quotations
Ensuring customers are provided with the information they need to make an informed decision and purchase
Identifying customers’ needs, highlighting product features and benefits of policies
Maintaining customer records and take telephone payments in compliance with security protocols
Utilising skills gained learnt in training, closing sales using a consultative and confident approach
Regularly achieving sales, service and productivity targets
Responding to and following up sales and/ or service enquiries using appropriate methods of communication
Ensuring existing information held is accurate and up-to-date
Ensuring that you maintain an up-to-date knowledge of our products, processes and industry developments
Ensuring all company and departmental policies and procedures are adhered too at all times
Carrying out additional duties as requested by management to meet business requirement
Attending training, meetings and company events
Complying with Health and Safety policies and procedures
Key Skills & Attributes of our Telephone Sales Agent:
Effective questioning and listening skills
Good organisational and interpersonal skills
Ability to work under pressure and to tight deadlines
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
Ability to work to agreed performance targets
Ability to work independently and as part of a team
Wants to take ownership using own by use Initiative and problem solving
Have enthusiasm and positive mental attitude
Be open to learning new things and be a fast learner
Can cope well under pressure
Have determination and perseverance
Have a smart approach to persuasion and negotiation
Desirable Qualifications & Experience:
Educated to GSCE level or equivalent
Proven successful background in a sales and customer focused environment
The ability and determination to consistently over achieve on productivity targets
A creative, dynamic and smart approach to inbound and outbound sales
Competent in handling and working through customer objections
Strong negotiation and persuasion skills
Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business
To have a genuine interest in the health and wellbeing of animals
Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Telephone Sales Agent – we'd like to hear from you!
All successful applicants are subject to a background and criminal record check.
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law