Customer Services 2023-04-28 12:08:29
Permanent
£50000 – £70000/annum
Aylesbury, Buckinghamshire, United Kingdom
Agria Pet Insurance has a fantastic opportunity for a Customer Service & Collections Manager to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary of £50,000 – £70,000 per annum.
Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.
About the role:
As our Customer Service & Collections Manager, you will be responsible for the management of the Customer Service teams, implementing and managing inbound and outbound customer service campaigns, the production of MI, inbound service level agreements, administration of the team and the delivery of missed premium campaigns and collection.
Responsibilities as our Customer Service & Collections Manager will include:
Developing and implementing the strategy for debt management and collections alongside key stakeholders across the business
Setting a clear mission and deploy strategies focused towards that mission
Implementing a clear succession plan while promoting internal progression opportunities
Keeping ahead of industry’s developments and apply best practices to areas of improvement
Line management for the Customer Service Team Leaders: recruitment, training, 1-2-1’s, staff appraisals, personal development plans, discipline and developing talent
Recruiting , mentoring and developing customer service agents and nurture an environment where they can excel through encouragement and empowerment
Controlling resources and utilise assets to achieve qualitative and quantitative targets
Working closely with the Finance Department to manage and reduce overdue debt
Key Skills & Attributes of our Customer Service & Collections Manager:
Previous Operational leadership experience essential
Knowledge of Disciplinary and Performance Management procedures
Excellent organisational skills
Be able to effectively communicate at all levels within the business and liaise with stakeholders to resolve issues
Ability to priorities workloads and use their own initiative
Ability to work independently or as part of a team
Ability to work under pressure and to tight deadlines
Ability to work to agreed performance targets
Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business
Demonstrate flexibility regarding working hours in order to meet business needs
Benefits:
Salary £50k – 70k
Hybrid working, 1 day in the office usually Wednesday and other ad hoc days as and when required
25 days annual leave plus additional day off for birthday
Life assurance
EAP
Company pension with Standard Life
Access to 1000’s of online and high street discounts through HR system
Eyecare vouchers
Cycle to work scheme (after 6 months service)
Buy additional holiday scheme (eligible to buy after 6 months service)
Company sick pay
Wellbeing programme of events and support
Discount on Agria pet insurance
Employee referral scheme
Long service awards
Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Customer Service & Collections Manager – we'd like to hear from you!
All successful applicants are subject to a background and criminal record check.
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law