Customer Services 2023-04-28 15:06:20
Permanent
£50000 – £70000/annum 4 Days WFH per week 1 Day On-site
Aylesbury
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
CCP are proud to partner with our client within the insurance space, looking to recruit for a Senior Customer Service Manager; after a recent re-structure, the opportunity to manage the customer service function has become available with a direct report to the Operations Director.
The role is based in Aylesbury, Buckinghamshire one-day-a-week (Wednesday) with all other days WFH. The salary range for the role is £50-70,000 dependant on experience.
The role requires someone who is innovative, empowering and can fit into the fantastic “family feel” culture that the business have built. Those with a coaching management-style and looking to upskill those in their team will strongly be favoured.
Our client consistently delivers high standards, and consistently deliver world-class service to their customers, whether the operation is working from the office or are working remotely.
Previous operational leadership experience within a customer service contact centre operation is vital to be considered for this role. Insurance industry experience or experience managing an operation within a regulated environment are considered be nice-to-have but are not essential.
If you are looking for a fun, collaborative and challenging opportunity to take over a well-performing team during a time when the business is aggressively growing, this could be the role for you.
For more information, please contact Dan Bryant at CCP on (phone number removed)