Customer Services 2023-10-02 17:03:19
Contract
£21500 – £24720/annum
Aylesbury
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
We are proud to be working with a growing pet insurance company as they look to recruit a committed Customer Support and Retention Specialist for their Aylesbury based contact centre operation. You must be able to demonstrate exemplary customer service, resilience, reliability, and confidence while speaking to customers. A passion for animal welfare along with some knowledge of insurance would also be advantageous.
As a Customer Support and Retention Specialist, you will be responsible for taking calls from existing customers seeking to either renew, cancel or change their policy. You must take pride in providing an efficient and effective service, delivering a suitable resolution in a timely and accurate manner.
Initially a 12 month fixed term contract, this hybrid role will require you to be on site for 1 or 2 days a week (after a sufficient and successful training period). Early or later shifts would fall between 9am – 6pm, Monday to Friday only.
To be considered for this role, you must have experience working in a customer focused environment, ideally a role dealing with insurance within a contact centre.
Must haves:
Phone based customer service experience, ideally within sales or retentions.
Excellent telephone manner.
Good verbal and written communication skills.
Ability to work under pressure in a scheduled environment.
Confident in prioritising a busy workload.
Excellent accuracy and attention to detail.Benefits:
Hybrid working model.
Pension.
25 days annual leave plus bank holidays.
Birthday off.
Buy and sell holiday allowance.
Discounted gym membership.
Perk box – various discounts from high street retailed.
Numerous social events.Apply today to be considered for the Customer Support and Renewals Specialist. This is a fantastic opportunity to join a wonderful organisation built on high standards, passion, innovation, and quality. For more information, contact Tim Campion on (phone number removed).
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course