Customer Services  2023-10-12 14:35:08


£24000 – £28000/annum

Aylesbury, Buckinghamshire

Position: Customer Service/Supply Chain Representative

Salary: £24,000 – £28,000

Location: Aylesbury

Proactive currently have an exciting opportunity for a Customer Service/Supply Chain Representative to begin work for a leading manufacturing and production business in Aylesbury

Due to rapid company expansion and an ever growing order book, our client is hoping to recruit at least one additional Customer Service/Supply Chain Representative to help ensure the quality and accuracy of the factory's function is well maintained throughout this new and excited influx of work.

You will be responsible for:

Respond to customer e-mails in a timely manner
Process customer orders within the inhouse ERP ordering system (QX)
For your assigned customer accounts, develop a good understanding of their requirements and strong working rapport with your key customer contacts
Review stock availability and flag any shortage or delays
Book couriers and provide quotes for carriage charges
Process return requests within the system
Raise any quality concerns or NCRs with the quality team
Provide despatch information and regular delivery updates to our customers
Answer any incoming calls to the company
Greet and check-in visitors on arrival on site.
Place orders for components and raise relevant purchase orders within the ERP system (QX).

Select the appropriate supplier for each order to meet budget and forecasted production requirements.

Investigate and resolve stock order queries within the QX system.

Ensure OTIF deliveries and progress OTIF actions from monthly data.

Work closely with internal customers (Customer Service, Materials, Account Managers, Production, Quality, Finance and Warehousing) on order fulfilment, customer delivery and stock levels.

Create and send forecasts to suppliers for a range of commodities.

Develop effective working relationships with all suppliers through regular communication, status updates and interactions to identify issues and resolve problems.

Liaise directly with global procurement teams in China and Malaysia to co-ordinate with Far East suppliers.

Send RFQ's (Request for Quotes) to suppliers and consolidate prices.

Provide data and reports from QX for inventory management, stock levels & supply chain KPIs.

Support on continuous improvement projects in line with business priorities and stock management strategies.


Experience working in a busy customer-facing office or commercial environment
Commitment and desire to provide exceptional levels of customer service
Good communication and interpersonal skills – confident on the phone
Good computer literacy – proficiency in MS Office (Outlook, Word & Excel). Previous experience of using an ERP or stock management system would be preferred
Ability to work with and prioritise multiple tasks
Willingness to ask questions, identify issues and suggest ideas for improvement.

If you are interested in this position, please apply with a copy of your CV & a member of our team will be in touch to discuss the opportunity with you in further detail.

How to Apply:

For more information on the role, or an informal discussion regarding opportunities we have available, please contact Charley McCleave on (phone number removed) or .

Why work with Proactive?

Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias.

When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role!

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy


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