Customer Services 2023-10-06 13:49:50
Permanent
£21100/annum
Aylesbury
My client, a premium pet insurance company are seeking a Customer Service Representative to handle inquiries and manage insurance policies. This role includes inbound and outbound interactions, ensuring service quality, issue resolution, and insurance promotion.
They are paying £21,100 per annum and you can either work from their modern Aylesbury offices 5 days per week OR 1 day in the office and 4 days from home.
Key Responsibilities:
Handle inbound customer and claims calls professionally.
Perform outbound calls for retention, renewals, and claims information.
Address objections, including cancellations and premium explanations.
Manage processes, meeting service agreements.
Respond to inquiries with accuracy and professionalism.
Resolve complaints and maintain records.
Ensure top-notch customer service and policy comprehension.
Adhere to company policies and procedures.
Attend training, meetings, and events.
Follow health and safety policies.
Key Skills & Attributes:
Effective questioning and listening skills.
Strong organizational and interpersonal skills.
Work well under pressure and meet deadlines.
Proficient in computer usage and office software.
Clear communication, verbal and written.
Achieve performance targets, both independently and in teams.
Initiative and problem-solving abilities.
Enthusiastic, results-driven, and proactive.
Adaptability and resilience under pressure.
Desirable Qualifications & Experience:
Relevant education or equivalent.
Strong customer service skills.
Prior customer-facing experience preferred.
Proven track record of meeting targets.
Reliable and adaptable.
Flexible and business focused.
Genuine interest in insurance.
If you are interested please get in touch at (url removed)