Customer Services 2023-10-11 12:48:43
Permanent
£23000 – £25000/annum
Princes Risborough, Buckinghamshire
Do you have strong customer service skills? Are you confident speaking on the phone? Can you work towards tight deadlines? Yes, then we would like to hear from you!
Our client based in Princes Risborough, is an iconic brand with a passion for design, that have been around for over 100 years. They are looking to recruit a Customer Service Advisor to join their small and friendly team and to provide a professional service to their retail customers. You will be responsible for answering inbound calls and responding to email enquiries.
Other duties will include:
Liaison with internal teams including sales, manufacturing, production, and logistics
Managing customer orders from creation through to assisting to facilitate on time delivery Logging, assessing, and solving service issues, raising RMA/Replacement orders when required
Covering Reception in the absence of the Showroom Host
Dealing with complaints in a professional manner and to a satisfactory conclusion
Log issues into CRM and update constantly and consistently so we have full detail of every issue that arisesThe ideal candidate will have exceptional customer service skills, be personable and friendly and confident speaking on the phone. You must be able to work well under pressure and enjoy working within a fast paced environment.
The hours are Monday to Friday, 9am – 5pm.
In return, my client offers a benefits package which includes 22 days holiday plus bank holidays, free onsite parking, and pension scheme. There is also the option, once fully trained, to work 1 day from home.
Due to the location of my client, you must be able to drive and have your own transport.
If you would like to find out more information about this exciting role, please contact Adecco Aylesbury or apply via this job site!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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