Customer Services  2023-10-13 15:24:55


£21000 – £23000/annum

Aylesbury, Buckinghamshire

Are you passionate about providing exceptional support to contractors?

We're seeking a Contractor Relationship Manager to join our client in Aylesbury and play a vital role in delivering top-notch employment, tax, and pay related assistance to their contractor workforce.

As a key liaison between contractors and their organisation, you'll ensure smooth onboarding, address inquiries, and provide proactive advice to anticipate and resolve potential challenges.


* Respond promptly to inbound phone and email inquiries from contractors.

* Guide new contractors through our processes to ensure understanding and compliance.

* Maintain accurate call records in our company database for continuous improvement.

* Collaborate with the team to enhance overall performance and identify training needs.

* Conduct surveys to gauge contractor satisfaction and provide valuable insights.


* Strong communication skills to effectively engage with contractors via phone, email, and livechat.

* Proven ability to take initiative, solve problems, and provide proactive solutions.

* Empathetic approach to understand and meet the needs of contractors.

* Team player with a commitment to achieving shared objectives.

* Previous experience in customer support or relationship management is a plus.


* Quality Driven: Deliver error-free, high-quality output within deadlines.

* Flexible: Adapt to uncertain conditions while achieving objectives.

* Resilient: Maintain positivity and adapt under pressure.

* Motivated: Committed to personal growth and contributing to business success.

* Supportive: Offer guidance, training, and feedback to develop team skills.

* Persuasive: Present clear arguments to explain decisions.

If you're ready to make a meaningful impact and be part of a dynamic team, apply now


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