Charity  2023-01-18 12:03:19


£31692/annum Competitive


Are you well organised, confident with computers and great with people? Fairhive Homes Ltd  are looking for an Welfare Adviser to join our busy and friendly team!

Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community but we want to do more. That’s why we are striving to provide 1,000 additional homes by 2025.

As a Welfare Adviser at Fairhive you can expect a varied workload and to be a valued member of our team, providing advice and assistance, essential to the smooth running of the business. 

About the Role

We are looking for an organised and experienced Welfare adviser with good attention to detail and the ability to multi-task to join the Welfare team.

On the Job you will:·

Assist residents to sustain their tenancies. 

Assist residents with welfare benefits applications, provide advice and apply for funding. 

Attend community events to assist residents with opportunities for employment and strategies to help residents improve their well being. 

Manage cases and provide regular updates, statistics and complete customer service surveys.

About You

We’re looking for someone who can take ownership of a variety of administration tasks and who enjoys working with a diverse range of people. You will understand the importance of delivering an efficient and effective service to colleagues and customers.

For this role you will need:

Proven experience of a similar Welfare role. 

You must have GSCE English and Mathematics.

Preferably knowledge of housing law and a certificate in debt advice. 

You will ideally have skills and attributes that include:

Excellent communication skills both verbal and written·

Attention to detail·

Strong planning and organisation skills with the ability to prioritise·

The ability to work as part of a multi-disciplined team or on your own. 

Practical problem solving skills·

Computer skills (MS Office)

Knowledge of Universal Credit and the welfare benefits systems. 

If you’re conscientious, community minded and keen to learn more about working with us, we’d love to hear from you!

Benefits include·

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme·

Flexible working·

Health Cash Plan·

Workplace Options Employee Assistance Programme·

Employee discount scheme 

E&D Commitment Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Employer.

Closing date: Wednesday 15th February 2023 at 1pm
Interview date: Thursday 23 February 2023

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date


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