Social Care 2023-04-04 12:28:45
Permanent
£35062/annum
HP10, Wooburn Green, Buckinghamshire
Tenancy Sustainment Advisor (Housing)
High Wycombe, Buckinghamshire (Hybrid Working plus travel amongst our stock)
Salary £35,062 per annum plus Excellent Benefits
Permanent, Full Time
Monday – Thursday 9.00am – 5.30am and Fridays 9.00am – 5.00pm (with some flexibility)
About the role:
We are looking for an experienced Tenancy Sustainment Advisor to join our Customer Support Team who will providehigh levels of service performance, customer satisfaction and proactively identify unmet support needs by taking a coordinated holistic approach to support planning. This will be achieved by working collaboratively with internal teams and external organisations.
Here at Paradigm, we pride ourselves on being more than a landlord and have recently enhanced our customer support offer. Your role will be to provide a professional advice, support and sign-posting service for Paradigm customers who are identified as requiring additional support to maintain their tenancy.
We are looking for an individual with a strong background of managing caseloads of customers with a varied range of support needs and complexities from mental health support, financial inclusion, employment advice & signposting, applying for charitable funding, fuel or food poverty and hoarding support.
Our stock is across Buckinghamshire, Aylesbury, Cherwell, Milton Keynes, Bedfordshire, Slough, South Cambridgeshire and surrounding areas.
About you:
You will have extensive experience in this field and will be providing short to medium term support to some of our most vulnerable customers, making a real difference to their lives.
Working as part of a close-knit team, you will be proactive, resilient, well organised and a diligent record-keeper. As well as being passionate about delivering an excellent customer experience, you will be a first-class communicator with a proven track record of working with multiple agencies to deliver tangible positive outcomes to support customers to sustain their tenancies.
You will have a strong customer focus with an understanding of the issues in social housing, legislation and current government initiatives. You will have experience of effectively and efficiently managing a high caseload of support cases referred by internal teams and external agencies.
If that sounds like you, we would love to have you as part of our team. This is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business.
Our Team:
Our team are dedicated and highly motivated with a passion to make a real difference to the lives of Paradigm customers and the local community. This role is key in delivering and achieving our Vision and corporate plans.
We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement. The organisation has a clear, ambitious corporate plan and Customer Strategy, setting a clear and exciting vision for where we are heading. We work in a hybrid way, a mix of home and office based as part of ensuring well-being balance and the benefit of face-to-face collaboration and relationships.
In return we offer a very generous package including the following:
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Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days – subject to conditions
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Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
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Annual Bonus potential
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Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
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Family Friendly policies incl generous paternity, maternity, shared parental and adoption leave, sabbaticals and more
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Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It’s free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your allowance for each category!
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Hybrid working – mix of home and office/site working to support work/life balance
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Up to 3 paid ‘Giving Back’ (Volunteer) days per year
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Newly created modern collaborative offices, with free parking and charging points for electric vehicles
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Car Leasing scheme (subject to conditions)
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Employee Rewards platform
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Opportunities for career advancement – if that’s what you want, but it’s fine if you don’t
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Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)
We support flexible working and welcome applications from all sections of the communities we work in.
If the above appeals to you, apply today and/or pass on these vacancy details to someone who may also fit the bill. What have you got to lose?