Customer Services 2023-03-30 13:13:35
Contract
£21000/annum PARKING + SOME WORK FROM HOME
Buckinghamshire
Job Description
Job Title: Outbound Customer Service Representative
Salary: £21,000 per annum 6month FTC Start 17 April 2023
Location: Aylesbury, Buckinghamshire
The Business:
Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.
Job Role:
To make outbound calls on warm leads and welcome customers to the business. To ensure all information held is correct and up to date. To provide an overview of their free cover, benefits of our policy’s and gain commitment to proceed with a quote for our life time cover’s.
Main Responsibilities & Duties:
To outbound call our existing free cover policy holders, to build rapport, welcome them to the business and try to gain commitment to quote on full policy products.
Arranging and managing follow up call backs.
Record and maintain accurate policyholder information using the in-house computer systems
Provide and maintain exemplary levels of customer service at all times
Maintain a thorough working knowledge of all policy terms and conditions
Maintain good housekeeping at all times
Ensure all company and departmental policies and procedures are adhered too at all times
Carrying out additional duties as requested by management to meet business requirements
Attend training, meetings and company events
To comply with Health and Safety policies and procedures
N.B : This job description is designed to outline a range of main duties that may be encountered. It is not designed to be an exhaustive list of tasks and can be varied in consultation with the post holder in order to reflect changes in the job or the organisation.
Key Skills & Attributes:
Effective questioning and listening skills.
Good organisational and interpersonal skills.
Ability to work under pressure and to tight deadlines.
Computer literate (MS Office) with keyboard skills.
Precise comprehension and ability to communicate clearly in both verbal and written form.
Ability to work to agreed performance targets.
Ability to work independently and as part of a team.
Takes ownership by using Initiative and problem solving
Enthusiastic and with a passion to achieve positive results
Proactive attitude to learning new things and a fast learner
Ability to cope well under pressure with determination and perseverance
Desirable Qualifications & Experience:
Educated to GCSE level or equivalent.
Strong customer service skills essential.
Previous experience in a customer facing role desirable.
Proven track record of meeting agreed performance targets
Reliable with a sense of responsibility essential.
Enthusiastic, flexible with the desire to succeed.
Ability to demonstrate flexibility regarding working hours in order to meet business needs.
Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business.
To have a genuine interest in the health and wellbeing of animals