Customer Services 2023-04-03 11:13:22
Contract
£21000/annum
Aylesbury
CCP has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.
I am currently looking to recruit two Outbound Customer Service Agents for our clients within the insurance space. This is an FCA regulated outbound function where agents are to contact customers on a free trial period to understand if they would look to extend into a paying contract.
This client prefers 1 day a week on site working, however are open to the idea of fully remote work. Key metrics will be monitored like any contact centre even while based at home. This is a new project looking to welcome customers to the business and is an idea to then transfer a lead to the sales team or organise a call back.
Key Attributes:
-Telephone customer service experience.
-Fast learner.
-Computer literate (MS Office).
-Listening skills.
-Able to achieve or succeed targets set.
Responsibilities:
-Welcoming customers to the business and gaining an understanding of their willingness to purchase cover.
-Always upkeep high levels of customer service
-Keep a positive attitude to each call.
-Plan, arrange and maintain follow ups
-Adhere to FCA regulations at all times.
Key Info:
Contract type: FTC-6 Months
Salary: £21k (Pro-Rata)
Position: Outbound Customer Service Agent
Environment: Hybrid 1 Day on site per week (Remote is possible)
Location: Aylesbury, England