Charity  2023-04-06 14:11:50


£38028/annum Competitive


Fairhive is a Buckinghamshire based housing association providing homes and services to local communities throughout the Vale of Aylesbury, we have around 7,200 homes. We pride ourselves on working closely with residents and surrounding communities to make sure we deliver high quality housing, homes and services. We are embarking upon our ambitious, new (Apply online only) organisational strategy and we are looking for a Neighbourhood Manager to help us deliver excellent customer service, service delivery and customer satisfaction as well as achieving our wider vision and goals.

The Role:

To provide a high quality resident focused housing management service that demonstrates our corporate values and makes a real difference to resident’s lives, including ensuring our properties are well presented and maintained.

Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to Additional Housing Management Support Services or other relevant agencies and monitoring these services to enable the tenant to sustain their tenancy.

Work with residents and other agencies as appropriate to address hoarding and neighbourhood issues in our tenancies recognising the mental and emotional needs of some residents using a supportive collaborative approach.

Provide advice to tenants and applicants on housing-related issues, following clear policy and procedure guidelines. The post holder must be appreciative of the need for confidentiality and sensitivity due to the nature of issues discussed, which may include property rights on relationship breakdown, domestic abuse or child welfare concerns.

Managing Neighbourhood Walkabout Programme in your designated area. To include setting timetable, advising all necessary parties, attending walkabouts, collating resulting estate action plans. Then monitoring the action plans, chasing progress with responsible parties and preparing monthly progress reports for monitoring purposes.

To undertake tenancy management issues such as successions and assignments, plus specified breaches of tenancy such as non-occupation and lead on managing the Customer Journey Throughout Assured Short hold Tenancy, completing 8 week and 8 month tenancy visits and making decisions on tenancy conversion/extensions based on tenancy conduct and circumstances.

Required Skills and Experience:

A good standard of education and appropriate work experience in a housing related role.

Excellent understanding of social housing & neighbourhood management issues.

Experience of communicating effectively with customers, partners and voluntary and statutory agencies.

Experience of liaising, and working effectively both with individuals and groups of people and ability to work as part of a team and unsupervised.

Ability to think laterally and help devise and implement innovative solutions to sometimes complex problems.

Ability to shows customer focus: providing excellence in service, seeks to meet the needs of customers, engage residents and involve them.

E&D Commitment

We’re inclusive with a strong set of values which express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. We celebrate innovation and different points of view and want a team that is reflective of the communities we serve. Thus we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability.  Enthusiasm, willingness to contribute and a real commitment to connect and bring us closer to our customers and communities is essential. We are a Disability Confident Employer.

Closing Date: 4th May 2023 at 1pm 

Interview Date: TBC


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