Customer Services 2023-06-21 11:26:02
Temporary
£10.42/hour
Aylesbury, Buckinghamshire
I am working with a fantastic company who provide transformative technology services, digitally enabled customer experiences, and clinical health services that change lives. They are recruiting for a Customer Support Representative, on a 4-month temporary basis.
Job Title: Customer Support Representative
Location: Aylesbury
Hourly Rate: £10.42
Overview:
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Responsibilities:
Fully manage each day's appointment sessions
Carry out reminder calls to customers for appointments
Monitor session progress and backfill appointments where necessary
Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
Arrange travel for customers who require assistance in getting to their appointment
Assist customers with completion of forms, including expense claims
Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
Carry out stop and searches for any missing customer files
Update records accurately using in house computer system
Maintain and order stationary, including keeping all reception leaflets and information up to date
Prepare and distribute confidential customer documentation securely across different teams
Arrange and set up additional equipment for Health Care PractitionersQualifications:
Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
IT literate, with good Microsoft Office skills
Experience in dealing with both internal and external stakeholders (preferred not essential)
Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systemsIndividual Competencies
Demonstrable experience in an administrative or customer service position
Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
Able to demonstrate prioritisation skills when multi-tasking
Ability to deliver work to set targets and specified standards
Self motivated: Ability to work unsupervised and use own initiative
Ability to remain calm in difficult situations
A positive enthusiastic approach to solving problems
Proven ability to make logical and solid decisions
Flexible and adaptable to meet the needs of the business and our customersPlease contact Erin Allsworth at Reed with an updated CV to confirm your interest