Customer Services 2023-09-13 10:33:58
Permanent
£24000/annum
Aylesbury, Buckinghamshire
Are you passionate about delivering exceptional customer service? Are you a great relationship builder who loves to work as part of a growing team? If so, this could be the most perfect role for you!
Our client are a growing global technology business based near to Aylesbury. This position is a full time role with the working hours 9am to 5:30pm Monday-Thursday with an early finish on a Friday at 4:30pm. The salary for this role is £24,000. The Customer Support Coordinator role will provide administration duties working closely with the sales team to deliver an outstanding customer experience. You will need to build and grow internal working relationships with colleagues across all departments to work collaboratively to ensure business goals are met. This is a really exciting opportunity to work for a growing successful team.
Main Responsibilities:
* Process all customer orders in a timely fashion; providing accurate sales quotations, following a clear sales ordering process, updating the order management system and the coordination of the order delivery.
* Maintain accurate customer communication records through the use of the company management system.
* Provide swift and effective responses to customer enquiries and deliver an exceptional customer experience.
* Liaise across all internal business disciplines (i.e. Service Delivery, Technical, Production & Accounts) to resolve any queries regarding support, delivery or payment terms
* Support with the development of the customer feedback programme to capture and measure customer perception.
* Identify and escalate opportunity for improvements with individual work instructions, process flows and/or expense
* Support the team with the delivery of customer requirements and ensure the customer receives an exceptional customer experience.
Skills Required:
* Administrative experience in a similar role
* Strong interpersonal and communication skills (written and verbal)
* Process driven with a keen eye for detail
* Organised and methodical
* Strong IT skills, utilising MS Office365 applications
* Evidence of problem solving and issue resolution within a previous role
Company Benefits:
* Company Pension Scheme
* 25 days holiday (plus bank holidays), additional holiday for long service, up to a maximum of 28 days in line with company policy (pro rata for part time hours)
* Life Assurance
* Additional Lifestyle Benefits
This is a very exciting opportunity, please APPLY today if you think this role is for you