Charity 2023-06-19 12:34:27
Customer Service Advisor – Part Time 18.5 hours Per Week – Fixed-Term Until 12/04/2024
Do you want to join a customer service team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?
Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.
Our customer service team is essential to the smooth running of our business. Whether they are coordinating repair activity, providing general advice and support or tackling specific customer issues our team keep the customer at the heart of our organisation.
About the role
We are looking for a customer focussed individual to join our team and to help us achieve our social mission.
On the Job you will:
Be a first point of contact for Fairhive and ensure that all customers receive a courteous, approachable, helpful and professional service, ensuring duties are performed within line with GDPR, Confidentiality rules, Government legislation and Fairhive policies
Be able to accurately diagnose and deal with customer requests including repair faults, giving customer appointments and dates for actions
Organise workloads and priorities effectively to deliver work within agreed timescales
The ability to assert oneself and diffuse potentially difficult situations
The ability to deal with both difficult and emotional situations whilst remaining impartial
We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.
For this role you will need:
Good general education including GCSE grade C or equivalent in Maths and English
Ability to work as part of a team
Good digital and IT skills
If you’re open minded, compassionate and want to learn more about a career in our Customer Services team, we’d love to hear from you!
28 days holiday plus Bank Holidays (pro rata for part time)
Discretionary performance related payment
Contributory pension scheme
Health Cash Plan
Workplace Options Employee Assistance Programme
Employee discount scheme
Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Employer.
Closing date: – 17th July 2023 at 1pm
Interview date: 28th July 2023
All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date