Customer Services  2023-02-13 14:57:58


£22000 – £25000/annum

Aylesbury, Buckinghamshire

CUSTOMER LOYALTY ADVISOR | AYLESBURY | FULL TIME | £22,000.00 – £25,000.00 per annum

Our client, based in Aylesbury is a healthcare supplier delivering outstanding levels of service is looking for a Customer Loyalty Advisor.

You will be part of the team responsible for making the customer’s experience the best it can be. Answering customer’s queries makes up a large part of your role, keeping in regular contact with them over the phone or via email. You will also need to communicate with a variety of suppliers to obtain information on orders and products. Their website is the centre of the business, and so a key part of the role will be keeping it up to date with products, services and information.

Duties and Responsibilities

* Liaising with suppliers to obtain information on orders and products to ensure that customers and website are kept up to date

* Placing orders and dealing with related queries

* Providing support for the sales team to meet customer requirements

* Pro-actively contacting customers to update them as well as improving relationships

* Dealing with incoming queries from customer via phone, email, and live chat

* Updating website content

* Adhering to company Standard Operating Procedures

* Maintain a high level of customer service, take ownership of your own tasks ensuring completion is in line with company standards.

Experience required

* Passion for providing world class customer service and a genuine interest in helping customers

* Passion for E-commerce

* A confident and determined approach

* Excellent communication skills

* A positive attitude, helpful manner and the ambition to support a thriving business

* Good IT capability including strong Excel/Word

* Able to handle complaints and difficult situations

* A high degree of self-motivation and drive

* The ability to work both independently and as part of a team

What we offer in return

* Competitive Salary

* Competitive Holiday Entitlement: 28 days, with one addition day for each year of service

* Competitive Pension

* Sick Pay with Increased Service

* Discount Scheme

* Free Parking

* Casual Dress

* A young, fun environment

* A chance to think outside of the box, make changes and get stuck in with the wider team


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