Administration 2023-10-23 09:36:31
Permanent
£25000 – £30000/annum
Aylesbury, Buckinghamshire
This is a full time, permanent position with potential for role progression.
Our client, a highly established supplier based in Aylesbury, is looking for a Sales Administrator (this would be a Business Development role) to generate profitable sales and new enquiries, through providing excellent levels of Customer service & product/technical support. Processing enquiries, quotes, orders and sales while seeking new Customers and arranging Customer visits/meetings either by phone/video or in person with external Sales Members or on your own as and when required.
Responsibilities:
* Developing new sales opportunities using outbound cold calls, emails and lead follow-ups.
* Communicating with customers to understand their needs and requirements.
* Answering customer questions, resolving concerns and providing additional information where required via email, video, calls and visits.
* Explaining/demonstrating function and features of products and services they provide.
* Maintaining/improving the Customer database.
* Becoming fully compliant with all internal systems and processes.
* Researching new leads and markets.
* Keeping up to date with product and service information as well as competitor offers.
* Upselling products/services.
* Working with Internal and External team, including colleagues in Germany.
* Ensuring all enquiries are quoted within 24 hours and all orders processed in a timely manner.
* Enquiry logging and entry onto CRM and Business Central data base.
* Meeting or surpassing minimum levels of customer contact and enquiry levels.
* Checking correct products are ordered and drawings processed where necessary.
* Customer liaison regarding order process and delivery.
* Preparing information for meetings to discuss input, output and customer quotations.
* Liaison with other departments as required.
Special Requirements:
* Previous sales administration experience (essential)
* Excellent communication skills (verbal and written)
* Excellent customer service skills
* Previous sales & support with some technical knowledge
* Ability to work independently and as part of a team
* Self-motivated with ability to multi-task and prioritise
Hours of Work: Mon-Thurs 8.30am-5pm / Fri 8.30am-2.30pm