Charity  2023-09-11 16:35:53


£30740/annum Competitive


Do you want to join a Resident Liaison team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?

Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our Resident Liaison team is essential to the smooth running of our business, The Resident Liaison Team keep the customer at the heart of our organisation, to support our residents through improvement works with their homes and to ensure our homes are decent homes compliant.

About the role

We are looking for a customer focussed Resident Liaison Officer to join our team and to help us achieve our social mission.

On the Job you will

To ensure resident engagement is of an exceptional level across all work streams

Support our residents through the improvements needed in their homes.

Liaise with residents on a day to day basis regarding planned works at their home

Undertake home visits for surveys and choice selection for works packages

Carry out satisfaction surveys sat completion of works packages

About You

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

I have strong verbal and written communication skills with the confidence to communicate across all levels of the business

I have a degree, or equivalent experience, in my area of expertise.

CIH qualification (desirable)

You will ideally have skills and attributes that include:

Customer Focused

Excellent communication skills both verbally and written with resident, contractors and colleagues

If you’re open minded, compassionate and want to learn more about a career in our Resident Liaison Team, we’d love to hear from you!

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Workplace Options Employee Assistance Programme

Employee discount scheme

E&D Commitment
Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader 

Closing date: 9th October 2023 at 1pm 
Interview date:  TBC

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date


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