IT  2023-08-11 09:34:00


£27937 – £31079/annum

Aylesbury, Buckinghamshire

Become part of our IT crowd!
ICT Service Desk Technician
Location: Aylesbury, HP20 1BD
Hours: 37-hour week, Full time
Contract: Permanent
Benefits: Local Government Pension Scheme, good annual leave entitlement, employee benefits, Employee Assistance Programme, Occupational Health, free onsite parking, onsite gym facilities.
Salary: £27,937 – £31,079 per annum
About us
Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community – will you join us?
Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.
About the role
We are currently recruiting for an ICT Service Desk Technician. As part of our continuing drive to improve our performance, the Service Desk team plays a key role by providing a single initial customer interface for all information and communications technology service requests.
This team is responsible for providing fast and effective resolution of user issues that occur in any aspect of the Authority’s ICT operations including local and wide area networks; remote networking, desktops, and laptops; security and mobilising and control systems.
The successful application will need to be able to work with minimum supervision and often to demanding deadlines to ensure SLAs are achieved. A valid driving license is essential as travel around the Authority's area of responsibility is a regular occurrence. As you would expect for a ‘blue light’ service, we provide continuous support throughout the year for our ICT Systems, and you will also be on the on-call rota.
About you
We are looking for someone who is:
* Driven to deliver a ‘first time resolution’
* Interpersonal skills
* Flexible
* Effective communicator
Experience and skills required
* Strong ICT problem solving skills
* Background in Network and PC support
* Experience in supporting MS Windows, MS SQL, MS Office 365, and Exchange
* A full, valid UK driving licence
Closing date: 3rd September 2023 at midnight
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
Abatement & Protected Pension
If are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority you are required to notify Human Resources as Abatement Rules may apply.
No agencies please


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