Customer Services 2023-08-15 15:30:20
Permanent
£21630 – £24720/annum
Aylesbury, Buckinghamshire
Are you looking for a 12 month fixed term contract? Are you available to start Monday 4th September? Do you have excellent customer service skills?, then we would like to hear from you!
My client based in Aylesbury is looking for a Customer Support Specialist to respond to all customer enquiries and ensure that administration and policy servicing is carried out accurately and on time.
Main Responsibilities of this role will include:
Answer and handle all retention and renewal calls
Respond to customer enquiries appropriately, ensuring all documentation is professional and accurate
Outbound calling which includes requesting information for claims, underwriting of new policy applications, requested call backs, confirmation of customer details and calling to notify the customer of missed payments
Support and advise Sales and Customer Service agents with complex queries and answer overflow calls
Escalation point for complex queries and carry out required investigations to find satisfactory resolution
Record and maintain accurate policyholder information using the in-house computer systemsThe successful candidate must have exceptional customer service skills, have strong problem solving skills and be computer literate. Precise comprehension and the ability to communicate clearly both verbal and written form is essential.
In return, my client offers a brilliant benefits package which includes:
25 days holiday plus 8 bank holidays
Day off for your birthday
Option to buy and sell holiday
Pension and life assurance scheme
Discounted gym membership
Online and high street discounts
Hybrid working – which is 4 days at home, 1 day in office for the foreseeableYou must be willing to work both from home and in their offices in Aylesbury.
If you would like to hear more about this exciting opportunity, please contact Adecco Aylesbury on (phone number removed).
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website