Administration  2023-10-03 16:26:50



Aylesbury, Buckinghamshire

Do you have excellent customer service skills? Are you a competent user of MS Office?

Have you got excellent attention to detail?

If so, this role may be just right for you.

My client based in Aylesbury is currently looking for a Customer Support Representative to work within their fun busy team.

The main purpose of this role is to respond to all customer enquiries appropriately, to ensure that administration and policy servicing is carried out accurately, on time and to agreed service levels.

This role will require you to possess excellent questioning and listening skills, and to communicate with precise comprehension clearly in both verbal and written form. You will be required to take ownership of your work by using your own initiative enabling you to problem solve.

For this role you will be able to work on a hybrid basis, based within the Aylesbury office one day a week. The full time working hours are 9am – 6pm Monday to Friday, you will also be required to work one Saturday morning in four, in return you will get a day off in the week.

Main Responsibilities of this role will include:

Handling call volume both inbound and outbound
Responsible for retention of customer policies
Objection handling including but not limited to; policy cancellations, premium increases, claims decisions.
Ensuring all documentation is professional and accurate.
Provide and maintain exemplary levels of customer service at all times
Record and maintain customer information accurately using an in-house system

As an Adecco Temporary Associate you will have access to Adecco's Benefits portal. This is exclusive for Associate employees of The Adecco Group family of brands and offers employee discounts from high street retailers, well-being centre and access to employee recognition.

If you would like to find out more information about this exciting opportunity, please contact Adecco Aylesbury. Alternatively, you can apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website


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