Customer Services  2023-10-03 10:20:57



Aylesbury, Buckinghamshire, United Kingdom

Agria Pet Insurance has a fantastic opportunity for a Customer Service Representative to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £21,115 per annum.

Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.

About the role:

As our Customer Service Representative, you will respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.

Responsibilities as our Customer Service Representative will include:

Answer all Customer and Claims incoming calls efficiently, professionally and at all times promoting Agria Pet Insurance

Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications

Objection handling including; policy cancellations, premium increases, Claims decisions

Undertake departmental routine and exception processes, such as claims indexing, under review policies, payment collection and rejections, vaccination vouchers, in line with agreed service levels

Respond to customer enquiries appropriately, ensuring all documentation is professional and correct

Deal and attempt to resolve customer complaints

Record and maintain accurate policyholder information using the in-house computer systems

Provide and maintain exemplary levels of customer service at all times

Maintain a thorough working knowledge of all policy terms and conditions

Maintain good housekeeping at all times

Ensure all company and departmental policies and procedures are adhered too at all times

Qualifications, Skills & Attributes of our Customer Service Representative:

Educated to GCSE level or equivalent.

Strong customer service skills essential.

Previous experience in a customer facing role desirable.

Proven track record of meeting agreed performance targets

Reliable with a sense of responsibility essential.

Enthusiastic, flexible with the desire to succeed.

Ability to demonstrate flexibility regarding working hours in order to meet business needs

To have a genuine interest in the health and wellbeing of animals.

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Customer Service Representative – we'd like to hear from you!

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law


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