Construction 2023-10-09 15:40:42
Permanent
£24000 – £24020/annum
Aylesbury, Buckinghamshire
Customer Care Representative – Full Time, Permanent
Salary: £24,020.00 Per Annum plus bonus
Our client based in Aylesbury is seeking a Customer Care Representative to join their team on a permanent basis. The successful candidate will be responsible for responding to customer enquiries and managing customer accounts. If you have over 1 years' experience in a customer orientated role, with excellent time management and problem-solving skills, then we would love to hear from you!
Duties:
Responding to customers enquiries, over the phone, on email, and live chat
First point of contact for any issues with base, install and further visits
Dealing with customer complaints in a professional manner
Managing customer accounts efficiently, scheduling queries, customer requests, and date moves
Working closely with other teams and departments, providing ad hoc support
Dealing and maintain collections and payment chasesRequirements:
Must have a clean UK driving license and own transport
1 year customer care experience in a customer orientated role
Excellent written and verbal communication skills
Ability to multitask, work quickly and manage a varying workload
IT savvy and demonstrate knowledge of Microsoft Office
Excellent problem solving and time management skills Benefits:
20 days paid holiday plus all statutory bank holidays – an additional 1 day's holiday for every year worked at the company (maximum of 3 additional days)
Bonus scheme
Company pension
Employee discount
Free parking
Health & wellbeing programme
Sick pay
Company events
Friendly working environment within a team of 7 Customer Care Representatives Hours: Monday to Friday, 9am – 5pm / 8am – 4pm, with half an hour lunch break
Hybrid working
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role