Customer Services 2024-01-26 13:14:25
Permanent
£30000 – £33000/annum
Aylesbury, Buckinghamshire
Join a vibrant team in Aylesbury, who are dedicated to delivering exceptional customer service and exceeding performance targets. As they continue to grow, they are seeking a motivated and experienced Team Leader to help drive business success. If you thrive in a fast-paced environment and are passionate about leading teams to achieve their full potential, then I'd like to hear from you.
As the Team Leader, you will play a crucial role in overseeing the day-to-day operations of a contact centre team. Working closely with management, you will ensure that the team consistently meets and exceeds key performance indicators (KPIs), delivers outstanding customer service, and maintains a positive and supportive work environment. The Team Leader role offers hybrid working and a competitive salary package up to £32,000, with monthly commission.
Key responsibilities and duties:
Lead the team in achieving targets and KPIs, addressing any performance issues
Conduct regular 1-2-1 meetings, annual appraisals and manage disciplinary and grievance matters
Create a positive and supportive work environment, motivating and coaching team members to excel in their roles
Collaborate with contact centre Managers to identify areas for growth and support new initiatives
Facilitate induction and training for new starters, ensuring they are equipped to succeed
Monitor call quality, investigate complaints and manage call volumes to maintain service levels
Ensure compliance with regulatory guidelines and company standards
Participate in business projects, taking the lead on initiatives that impact the contact centre
Desired qualifications, skills and experience:
Strong sales skills with a proven track record
Previous experience in a team leader or equivalent role within a contract centre environment
Ability to manage teams to meet and exceed performance targets
Proficient in performance reviews and addressing behavioural issues
Excellent prioritisation and initiative with the ability to work under pressure and meet deadlines
Effective listing and communication skills with a focus on identifying customer needs
Computer literate with experience in MS Office
Self-motivated with a desire to succeedIf you're ready to take on a leadership role in a rewarding environment, apply now by attaching your CV.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application