Other 2023-09-01 13:40:18
Permanent
£21255/annum
Aylesbury, United Kingdom
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 10,500+ colleagues around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.
That is why we're the UK's No. 1 choice for business waste management.
Help us make a difference as a ReactiveCentrica Waste Executive (Customer Service) based in Aylesbury.
A quick look at the role:
The role of the Reactive Service Waste Executive is a support role, providing a positive and proactive service to corporate customers and domestic customers with one-off or specialist clearance requirements.
Setting up contracts and raising purchase orders.
Follow up with necessary booking information.
Dealing with inbound/outbound calls and emails.
Manage customer portals and internal spreadsheets.
Liaising with Reactive Service drivers, Logistics teams and customers.
Liaising with internal partners and external suppliers to ensure the needs of the customer are met.
Handle escalations to a certain level.
Maintain and develop positive relationships.Requirements
Skills, Experience and Qualifications:
Excellent administrative skills.
Knowledge and understanding of the requirements of working within a time-critical service.
Able to problem solve.
A customer focussed attitude.
The ability to work in partnership with customers, peer groups and other organisations including suppliers.
The job requires the ability to multi-task situations that are live – requiring immediate attention and the ability to deliver first-class Customer Service.
Be able to demonstrate a proactive and “can-do” attitude.
Possess strong computer skills and have a good working knowledge of MS Office
Willingness to adapt and develop skill sets and knowledge as determined by post / business
To be considered for this role you must have a flexible approach to working hours between 8am – 7pm Monday to Friday (7.5hour shifts) to cover the phones and also to be able to work the occasional Saturday 10am to 2pm (on a rota basis – this is paid at overtime rate.) Benefits
And here's why you'll love it at Biffa.
Salary of £21,255
Quarterly Bonus
Permanent role
24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
Generous pension
Medical and dental scheme
Cycle to work scheme
Retail, leisure and travel discounts
Free parking on site
A robust training and development programme which opens the door to a number of great internal progression opportunities