Administration 2023-11-20 09:53:00
Permanent
£28000 – £30000/annum
Aylesbury, Buckinghamshire, United Kingdom
Agria Pet Insurance has a fantastic opportunity for a Quality Assurance Officer to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a permanent basis, and in return, you will receive a competitive salary of £28,000-£30,000 per annum dependent on experience.
Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide insurance for animals, so truly understand and care about our customers and their beloved pets – especially as most of our team are pet parents, and we're all animal-lovers.
About the role:
As our Quality Assurance Officer, you’ll be responsible for the completion of the departments Compliance Monitoring as well drafting, maintaining and implementing quality assurance policies and procedures. In this role, you will also participate in call listening initiatives to discover consumer requirements and expectations.
Responsibilities as our Quality Assurance Officer will include:
Complete Quality Assurance monitoring for all agents/assessors across Operations
Create sampling procedures and directions for recording and reporting quality data
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Develop, recommend, and monitor corrective and preventive actions
Identify training needs and organise training interventions to meet quality standards
Participate in the development of call monitoring style and industry best practices
Monitor calls and report data and trends to the Operations management team
Qualifications, Skills & Attributes of our Quality Assurance Officer:
Quality Assurance experience desirable
Excellent organisational & analytical skills
Be able to effectively communicate at all levels within the business and liaise with stakeholders to resolve issues
The ability to priorities workloads and use their own initiative
The ability to work independently or as part of a team
The ability to work under pressure and to tight deadlines
The ability to work to agreed performance targets
The ability to demonstrate flexibility regarding working hours in order to meet business needs
Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Quality Assurance Officer – we'd like to hear from you!
All successful applicants are subject to a background and criminal record check.
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law