Customer Services 2023-12-19 10:37:13
Permanent
£24000/annum
Aylesbury
Outbound Customer Service Advisor
Pertemps Aylesbury is currently recruiting for multiple Customer Services Advisors to join client based in Aylesbury. This role would be based in the new team which will focus on supporting current company campaigns.
Salary: £24,000
Hours: Mon- Fri 11am-7pm & Sat 9am-12pm
The Customer Services Advisor will deliver excellent customer service support across a range of community programmes and projects.
Duties:
Out bounding calling to customers to discuss current campaigns
Cold calling warm leads
Providing information and support to customers across a range of energy efficiency programmes via telephone/email
Answer queries in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction
Working effectively with internal departments and industry partners to help deliver our full range of services
Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
Requirements:
Proven experience in call handling or working in a call centre
Excellent verbal and written communication skills
Comfortable with using IT platforms.Requirements:
Call centre/outbound calling experience
Great communications skills
Company Benefits:
• Life assurance
• Employee Share plan
• Employee discounts
• 25 Holidays (accruing one additional day holiday per year of service up to 30 days)
If you would be interested, in this role, please apply or call Corinne at Pertemps.
If you would be interested in this role, then please apply, or call Corinne at Pertemps