Customer Services 2024-02-12 10:29:16
Permanent
£23000/annum
Aylesbury
Customer Service Advisor – Aylesbury
Pertemps Aylesbury is currently recruiting for a Customer Service Advisor for our Material client based in Aylesbury.
Salary: £23,000 – £24,000
Hours: 8am-5pm or 9am-6pm
The purpose of the role is to provide assistance and support to customers who have questions, concerns, or issues with our products or services. You will be responsible for ensuring that customers have a positives experience and their needs are met while working closely with our suppliers and delivery partner.
Duties:
Communicating with customers: being the first point of contact for customers and will be responsible for responding to customer inquires and resolving customer complaints. Contacting various different depots via telephone, email and face to face.
Proactive contact: Contacting customers with delivery dates and information regarding to deliveries. Regularly checking deliveries and dealing with any issues.
Provide product information: You will be responsible in resolving customer complaints in a timely and ensuring customer satisfaction.
Working closely with other departments including, Sales and Marketing, Warehouse and Logistics.
Monitoring customer satisfaction, you will be responsible for identifying areas where improvements can be made to enhance the customer experience, i.e Google and Trust pilot reviews.
Keeping up-to-date with industry developments
Requirements:
Previous customer service based experience
Great communication skills
Organisation skillsIf you would be interested in this role, then please apply, or call Corinne at Pertemps