Customer Services 2023-10-23 11:34:23
Permanent
£24000/annum
Aylesbury
Customer Service Administrator – Aylesbury
Do you have excellent customer service skills, empathy, and the drive to help customers?
Pertemps Aylesbury is currently recruiting for a Customer Service Administrator for our client based in Aylesbury.
The right candidate will be highly organised and be able to demonstrate an ability to work flexibly, using your initiative and judgement to manage customer queries and expectations. The nature of our role means that we are regularly dealing with vulnerable members of the public.
Salary: £24,000
Hours: 8:45am-5:30pm
Duties:
Providing information and support to customers across a range of company products via telephone and email
Demonstrating confident and professional dealing with customer complaints
Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
Ensuring consistent delivery of service against key performance indicators
Recognise when to escalate queries and work opportunities to senior members of the team
Skills and Requirements:
Excellent verbal and written communication skills
Calm and professional
Strong attention to detail
Strong organisational skills to manage multiple tasks
Company Benefits:
25 days holidays plus increasing yearly
Social events
Store discounts
Pension
Sick pay
Life assurance
If you would be interested in this role, then please apply, or call Corinne at Pertemps Aylesbury