Customer Services 2023-12-08 15:18:45
Permanent
£22500 – £27850/annum
Aylesbury, Buckinghamshire
Are you a problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you!
Our client, a dynamic and rapidly expanding insurance company, is seeking a Complaints Handler to join their close knit team in Aylesbury. This is an exciting role where you will have the chance to make a real difference, working alongside a supportive team, to ensure the timely resolution of customer complaints.
Key Responsibilities:
Coordinating the resolution of complaints by acting as the liaison between customers, suppliers, control centre, clients, and other parties
Conducting thorough investigations and making informed decisions to ensure complaints are resolved effectively and efficiently
Handling complaints in accordance with the company's Complaint Handling Manual
Providing crucial information to Key Account Managers to assist in maintaining excellent client relationships
Managing high-profile cases to minimise the company's liabilities and recover any goodwill gesture payments made to customers
Liaising with operations to ensure adherence to company procedures, providing training and guidance as necessary
Desired Skills and Qualifications:
Previous experience in complaint resolution or a similar role
Excellent communication skills, both written and verbal
Strong attention to detail and organisational skills
Proactive and positive attitude, with the ability to work well under pressure
Ability to empathise, handle difficult situations and provide excellent customer service
Proficient in using Microsoft Office Suite
In return our client offers:
22 days annual leave + bank holidays
Opportunities for career growth and advancement within the company
Supportive and collaborative work environment, working alongside a long serving team
Comprehensive training and development programmes
Pension scheme
If you are a motivated and customer-focused individual looking to take the next step in your career, then we want to hear from you!
For more information regarding this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.
Adecco is a disability-confident employer. It is important to us that we run an inclusive recruitment process to support candidates with any disabilities and encourage applicants of all backgrounds and perspectives to apply. Adecco is committed to building an inclusive, supportive environment for you to explore the next steps in your career
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website