Administration 2023-11-20 10:12:27
Contract
£30000 – £32000/annum
Aylesbury, Buckinghamshire, United Kingdom
Agria Pet Insurance has a fantastic opportunity for a Claims Team Leader to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a 12 month fixed-term contract (starting Jan 2024), and in return, you will receive a competitive salary of £30,000 – £32,000 per annum dependent on experience.
Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide insurance for animals, so truly understand and care about our customers and their beloved pets – especially as most of our team are pet parents, and we're all animal-lovers.
About the role:
As our Claims Team Leader, you will be responsible for supervising a claims team and ensuring the delivery of first class pet insurance claims handling and customer service standards. They are required to work with the Claims Manager to oversee the day-to-day running of their team, ensuring consistent team effort and focus on achieving all KPIs, hitting and exceeding claims targets; whilst maintaining a positive, motivational and supportive working environment.
Responsibilities as our Claims Team Leader will include:
Responsible for own and team performance in terms of achieving claims targets and other KPIs
Conduct regular one to one meetings with team members and deal with issues to facilitate and improve team performance
Manage and monitor absence and holiday requests
Address unsatisfactory performance, conduct and attendance in line with the company policies and procedures
Oversee claims quality checking and feedback
Oversee claims call monitoring and feedback
Responsible for any high level customer complaints received by team members and support the team in answering ad-hoc customer enquiries
Conduct annual and mid-year performance appraisals
Qualifications, Skills & Attributes of our Claims Team Leader:
Educated to GCSE level or equivalent
The ability to communicate clearly and effectively in both verbal and written form.
The ability to prioritise workloads and use initiative in an appropriate and considered manner in order to meet business needs.
Competent in the use of Microsoft Office Word, Excel and Outlook.
Excellent decision making skills with the ability to demonstrate initiative.
Excellent organisational, interpersonal and time management skills.
Effective questioning and listening skills.
The ability to work under pressure and to tight deadlines
Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Claims Team Leader- we'd like to hear from you!
All successful applicants are subject to a background and criminal record check.
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law