Customer Services 2022-11-22 16:00:48
Service Advisor – Aylesbury
Do you have a passion for the motor industry and can motivate customers to buy?
Pertemps Aylesbury is currently working with a well known car dealership that are based in Aylesbury, they are currently on the look out Service Advisors.
Hours: Mon – Sat 8:30am-6pm
Salary: £25,000 + commisson
– Managing all service telephone, email, and walk-in enquiries
– Meeting and greeting customers, qualify work, and identify customer's additional needs at vehicle drop-off
– Providing a knowledgeable, courteous, responsive, and efficient service
– Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
– Carry out external inspections where necessary prior to handover to customer
– Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc
– Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
– A full driving licence
– Experience of upselling products or services is desirable
– Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable
– Possess excellent communication skills with the ability to explain complex information accurately and concisely
– Well-presented and able to engage and build positive relationships with existing and potential customers
If you would be interested please apply or call Corinne on (phone number removed)