Customer Services 2022-11-22 16:00:48
Permanent
£25000/annum
Aylesbury
Service Advisor – Aylesbury
Do you have a passion for the motor industry and can motivate customers to buy?
Pertemps Aylesbury is currently working with a well known car dealership that are based in Aylesbury, they are currently on the look out Service Advisors.
Hours: Mon – Sat 8:30am-6pm
Salary: £25,000 + commisson
Job Duties:
– Managing all service telephone, email, and walk-in enquiries
– Meeting and greeting customers, qualify work, and identify customer's additional needs at vehicle drop-off
– Providing a knowledgeable, courteous, responsive, and efficient service
– Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
– Carry out external inspections where necessary prior to handover to customer
– Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc
– Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
Requirements:
– A full driving licence
– Experience of upselling products or services is desirable
– Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable
– Possess excellent communication skills with the ability to explain complex information accurately and concisely
– Well-presented and able to engage and build positive relationships with existing and potential customers
If you would be interested please apply or call Corinne on (phone number removed)
APPLY HERE
https://www.cv-library.co.uk/job/218154199/Service-Advisor?s=105094