Accounting/Financial/Insurance  2023-01-24 08:52:22


HP21, Aylesbury, Buckinghamshire

Job Title: Administrator
Working Hours: Full Time, 35 hours per week
Salary: £20,000 per annum
Contract: Temporary – 3 months but could be extended
Location: Hybrid Role – Aylesbury
Our client is one of the UK's leading specialist pet insurance providers. Only providing insurance for animals, so they truly understand and care about their customers and their beloved pets – especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by the Kennel Club and many other significant affinity partners to provide lifetime pet insurance in their names.
Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too – including supporting hundreds of animal rescues, protecting for over 80,000 rescued animals, and through donations of over £1m to animal charities.
Our client is a strong, growing business with a supportive ethos and family feel. They became one of the UK’s Best Workplaces™ in 2020, were awarded Most Trusted Pet Insurer in 2021, and are proud to be one of the only carbon neutral pet insurers in the UK.
As an Administrator, you will assist the Operations teams with the administration of Claims / Policies, in order to meet the agreed service levels.
Main Responsibilities and Duties:
· Outbound calling including breeders, vets and requesting information for claims
· Written correspondence to vets, breeders and customers to chase outstanding information
· Undertake departmental routine and exception processes, such as claim indexing, vaccination vouchers all in line with agreed service levels
· Respond to customers enquiries appropriately, ensuring all documentation is professional and correct
· Inbound calls from policy holders, vets and breeders
· Record and maintain accurate policyholder information using in house computer systems
· Provide and maintain exemplary levels of customer service at all time
· Maintain a thorough working knowledge of all policy terms and conditions
Key skills and Attributes
· Good organizational and interpersonal skills
· Ability to work under pressure and to tight deadlines
· Computer literate (MS Office) with keyboard skills
· Precise comprehension and ability to communicate clearly in both verbal and written form
· Proactive attitude to learning new things and a fast learner
· Ability to cope well under pressure with determination and perseverance


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