Charity 2023-04-06 14:22:16
Permanent
£36125/annum Competitive
Aylesbury
Do you want to join an amazing team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?
Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.
Our Additional Housing Management team is essential to the smooth running of our business. Whether they are visiting or sourcing support for our tenants our team keep the customer at the heart of our organisation.
About the role
We are looking for a customer focussed individual to join our team and to help us achieve our social mission.
On the Job you will:
To provide an Additional Housing Management service (AHM) to Trust tenants with complex needs or who need further support to improve their wellbeing. To work with our residents who are at risk of tenancy failure to sustain their tenancy through the provision of time bound, holistic, assessment based advice, and support.
You will need to have strong organisational and planning skills to be able to prioritise a busy and varied workload.
You need to be able to think laterally and help devise and implement innovative solutions to sometimes complex problems
You will be able to communicate effectively on behalf of the tenant with internal and external customers
About You
We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.
For this role you will need:
You will need to have strong organisational and planning skills to be able to prioritise a busy and varied workload.
You need to be able to think laterally and help devise and implement innovative solutions to sometimes complex problems
You will be able to communicate effectively on behalf of the tenant with internal and external customers
You will ideally have skills and attributes that include:
good communication skills,
the ability to work as a part of a multi-disciplined team,
good time management skills
practical problem solving skills
good pc skills
If you’re open minded, compassionate and want to learn more about a career in our Additional Housing Management team, we’d love to hear from you!
Benefits include
28 days holiday plus Bank Holidays (pro rata for part time)
Discretionary performance related payment
Contributory pension scheme
Flexible working
Health Cash Plan
Workplace Options Employee Assistance Programme
Employee discount scheme
E&D Commitment
Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Employer.
Closing date: 4th May 2023 at 1pm
All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date